TRU LIMO

New Jersey Limo Service


TERMS & CONDITIONS


Tel: 908.523.1700 | customerservice@trulimo.com


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terms conditions TERMS & CONDITIONS

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TRU LIMO
TERMS & CONDITIONS

Contact Us if You Have Any Questions regarding our Terms & Conditions

General Information You Give Us:
Any information we receive from our website (TRULIMO.COM) is not stored on our web server. In order for you to receive a free limousine service quote from TRU Limousine, you must provide a valid e-mail address. You may also provide such information if you communicate with our customer service; communicate with us by phone, e-mail, or otherwise. You may also provide employer information when opening a corporate account. As a result of the aforementioned actions, you might supply us with booking or reservation information such as your name, address, and phone numbers; credit card information. We use the information you provide for our general contract purposes & credit card charges as well as customization of your limousine service needs.

Automatic Information:
We receive and store non personal information whenever you interact with our website. This includes, but may not be limited to; Web browser resolution, Internet protocol (IP) address used to connect with our website; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform and quote request type if applicable. Occasionally we aggregate total results to create and determine features such as special offers.

We Strive to Exceed Your Expectations..

Contact Us: (908) 523-1700



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TRU LIMO
EVENT   CONTRACTS   TERMS   &   CONDITIONS

Contact Us if You Have Any Questions regarding our Event Contract

IT IS AGREED AND UNDERSTOOD that TRU Limousine, LLC shall be referred to herein as the “contractor” or by name and all other parties to this document shall be referred to herein as the “contractee(s)” It is agreed and understood by all parties that upon signing this document it becomes a firm and binding contract. Furthermore, all parties agree to terms and conditions detailed herein and shall be complied to without deviation. Any changes or amendments must be submitted in writing no later than 5 days prior to pickup date and shall be at the sole discretion of TRU Limousine, LLC based on availability. A thirty-five-percent (35%) NON REFUNDABLE deposit shall be due and payable upon signing this contract. Subsequent payments and deposits shall be deemed non-refundable. Final payment is due and payable in cash or certified funds at the date and time of the first scheduled pickup. Final payments made by credit card can be done at our office or in person only, no later than two days before the scheduled pickup. Credit card payments will not be taken over the phone. Payments at our office by credit card will be accepted by Visa, MasterCard, Discover and American Express. All credit cards, except debit cards will be subjected to a 4% bank service charge fee. Overtime payments are Cash Only! Payments made online are subject to a 4.0% handling fee. All overtime shall be paid in cash only and is due at occurrence. Payments will be made to the driver before arriving at the drop off location, not after you have arrived. Overtime is charged by the hour and commences 5 minutes after the scheduled time. This is a grace period and not free time. It shall be understood that 6 minutes overtime will be charged one full hour. In the event of Sweet 16 and Quinceneara events, overtime will be charged by the half hour with a 14 minute grace period.

Cancellation: It shall be understood that cancellation of this contract no later than 30 calendar days of the scheduled date shall be acceptable with all payments and deposits being forfeited. Any cancellation of this contract later than 30 days , the contractee agrees to pay the full balance of this contract. Any cancellation of any part of this contract shall deem the entire contract cancelled.

The contractee accepts responsibility for any and all damages, thefts or destruction of both the interior and exterior of the vehicle(s) caused by themselves or parties that he/she allows into the contracted vehicle. Contractee agrees to pay a charge of $15.00 per missing or broken glasses, a sanitation fee of $250.00 in the event of vomit, fluid spill or severely dirty interior left by parties they allow into the contracted vehicle. Severely dirty shall be known as above and beyond the normal use. Situations whereas food and garbage has been strewn throughout the contracted vehicle shall be deemed a sanitation event and contractee will be charged for those conditions. Contractee agrees that no smoking, drug use or underage persons(21) shall be allowed into a contracted vehicle when alcohol is present. TRU Limousine, LLC agrees to provide you with a clean and safe vehicle. All drivers possess a CDL license with passenger endorsement and all have Federal and State commercial licenses. Drivers shall not be subjected to profanity, physical or verbal abuse by any passenger of the contracted vehicle.

What we guarantee is basic service. You are guaranteed basic radio, heat and or Air Conditioning. Although our vehicles are loaded with many amenities, we can only guarantee the basic and fundamental options that are necessary for vehicle operation. It is your responsibility to inspect the vehicle upon arrival and to bring any deficiencies to the attention of the driver. Vehicles equipped with lavatories are for your convenience and shall be used for liquid waste only. If you or your party eliminates solid waste, you will have caused the foul smell and we cannot remedy this until after the vehicle returns to our office. On sweet 16 and Quinceneara events we will provide you with a driver clad in tuxedo, red carpet service, bottle water and ice and complimentary Non alcohol champagne.

In the event of mechanical failure, TRU Limousine, LLC reserves the right to make a comparable substitution. In the event we have advance notice of a vehicle being taken out of service, we will contact you and advise of available options. If we cannot come to an agreement on an acceptable substitution, we will allow you to cancel your contract and receive a full refund. If a vehicle becomes disabled en route to your service, we will send a comparable substitution at no extra charge to you. It is agreed that no person shall cause any contracted vehicle to be overloaded past the passenger capacity of any contracted vehicle. It is further understood that all passengers shall discharge themselves from the vehicle orderly and shall check for personal items before departing the contracted vehicle. TRU Limousine, LLC shall not be responsible for any items left in a contracted vehicle. It is your responsibility to check the vehicle for personal items. It is agreed and understood that TRU Limousine, LLC shall not be held liable or responsible for delays in traffic, road blocks, alternate route delays as a result of the mis – direction of the driver by passengers. Delays for inclement weather shall also be the responsibility of the contracted party. In the event of a State of Emergency issued by the Governor, we will allow you to reschedule your event within 30 days of the original date. Monies will not be transferable or refunded.

Contracting person agrees that all claims and or complaints must be submitted in writing to TRU Limousine, LLC no later than 14 days after scheduled event. Moreover, should it be deemed necessary for TRU Limousine, LLC to enlist attorneys or collection agencies to assist in collection of monies due for non payment of services or a breach of this contract, it shall be at the expense of the contracted party. Failure to comply with any or all terms and conditions of this contract may result in termination of your ride, forfeiture of all payments and deposits The contracted party acknowledges that upon, reading and understanding the terms and conditions of this contract, hereby agrees by signing and has obtained an original copy of this contract.

We Strive to Exceed Your Expectations..

Contact Us: (908) 523-1700



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TRU LIMO
PROM   CONTRACT   TERMS   &   CONDITIONS

Contact Us if You Have Any Questions regarding our Prom Contract Terms

IT IS AGREED AND UNDERSTOOD that TRU Limousine, LLC shall be referred to herein as the “contractor” or by name and all other parties to this document shall be referred to herein as the “contractee(s)” It is agreed and understood by all parties that upon signing this document it becomes a firm and binding contract. Furthermore, all parties agree to terms and conditions detailed herein and shall be complied to without deviation. Any changes or amendments must be submitted in writing no later than 5 days prior to pick up date and shall be at the sole discretion of TRU Limousine, LLC based on availability. A thirty-five-percent (35%) NON REFUNDABLE and NON Transferable Deposit is due upon signing of this contract. Any subsequent deposits are Non Refundable. Transportation is limited to 3 pick-ups and 3 drop-offs.

A $40.00 + 20% gratuity will be charged for each additional pick-up and drop-off. Final payment is due and payable in cash or certified funds no later than 14 days prior to event date. Final payments made by credit card must be done at our office or in the case of a personal check, 21 days prior to event. Credit card payments will not be taken over the phone. Payments at our office by credit card will be accepted by credit or debit cards. All credit cards, except debit cards will be subjected to a 4% bank service charge fee. Overtime payments are Cash Only! Payments made online are subject to a 4.0% handling fee. Final Payments will be made to the office NO LATER than 14 days prior to your Prom.

Overtime is charged by the full hour and commences 5 minutes after the scheduled time. It shall be understood that 6 minutes overtime will be charged one full hour. It is further understood that your pickup location and drop off location must be the same unless otherwise specified in this contract. Cancellation: It shall be understood that cancellation of this contract no later than 30 calendar days of the scheduled date shall be acceptable with all payments and deposits being forfeited. Any cancellation of this contract later than 30 days, the contractee agrees to pay full balance of this contract. Any cancellation of any part of this contract shall void the entire contract.

The contractee accepts responsibility for any and all damages, thefts or destruction of both the interior and exterior of the vehicle(s)caused by themselves or parties that he/she allows into the contracted vehicle. Contractee agrees to pay a charge of $15.00 per missing or broken glass, a sanitation fee of $250.00 in the event of vomit, fluid spill or severely dirty interior left by parties they allow into the contracted vehicle. Severely dirty shall be known as above and beyond the normal use. Situations whereas food and garbage have been discarded throughout the contracted vehicle shall be deemed a sanitation event and contractee will be charged for those conditions. Contractee agrees that no smoking, alcohol or drug use shall be allowed into a contracted vehicle. A violation of this condition will automatically terminate your ride and all payments will be forfeited. There are no exceptions to this rule.

Drivers shall not be subjected to profanity, physical or verbal abuse by any passenger of a contracted vehicle. What we guarantee is basic service. You are guaranteed basic radio, heat and or Air Conditioning. Although our vehicles are loaded with many amenities, we can only guarantee the basic and fundamental options that are necessary for vehicle operation. It is your responsibility to bring I-Pod cords, CD or DVD discs. Vehicles equipped with lavatories are for your convenience and shall be used for liquid waste only and If you or your party eliminates solid waste, you will have caused the foul smell and we cannot remedy this until after the vehicle returns to our office. We will provide you with bottled water, ice and complimentary sparkling cider only. You will not be allowed to bring your own beverages or snacks. Personal belongings such as overnight bags, purses, clutches, or any other carry on type of bags will not be allowed into the passenger compartment of any vehicle. All will be stored in a separate cargo area where only the driver has access. It is further agreed that TRU Limousine, LLC will allow police to search cargo areas for contraband upon request.

In the event of mechanical failure, TRU Limousine, LLC reserves the right to make a comparable substitution. In the event we have advance notice of a vehicle being taken out of service, we will contact you and advise of available options. If we cannot come to an agreement on an acceptable substitution, we will allow you to cancel your contract and receive a full refund. If a vehicle becomes disabled in route to your service, we will send a comparable substitution at no extra charge to you. It is agreed that no contractee shall cause any contracted vehicle to be overloaded past the passenger capacity of any contracted vehicle. It is further understood that all passengers shall discharge themselves from the vehicle orderly and shall check for personal items before departing the contracted vehicle. TRU Limousine, LLC shall not be responsible for any items left in a contracted vehicle. It is your responsibility to check the vehicle for personal items. It is agreed and understood that TRU Limousine, LLC shall not be held liable or responsible for delays in traffic, road blocks or alternate route delays.

Delays for inclement weather shall also be the responsibility of the contractee. In the event of a State of Emergency issued by the Governor, we will allow you to reschedule your event within 30 days of the original date. Monies will not be transferrable or refunded. Contractee agrees that all claims and or complaints must be submitted in writing to TRU Limousine, LLC no later than 14 days after scheduled event. Moreover, should it be deemed necessary for TRU Limousine, LLC to enlist attorneys or collection agencies to assist in collection of monies due for nonpayment of services or a breach of this contract, it shall be at the expense of the contractee. FAILURE TO COMPLY WITH ALL OF THE TERMS AND CONDITIONS OF THIS CONTRACT SHALL RESULT IN FORFEITURE OF PAYMENT AND AUTOMATIC TERMINATION OF YOUR RIDE. The contractee acknowledges that upon, reading and understanding the terms and conditions of this contract, hereby agrees by signing and has obtained an original copy of this contract.

We Strive to Exceed Your Expectations..

Contact Us: (908) 523-1700



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TRU LIMO
WEDDING   CONTRACT   TERMS   &   CONDITIONS

Contact Us if You Have Any Questions regarding our Wedding Contract Terms

IT IS AGREED AND UNDERSTOOD that TRU Limousine, LLC shall be referred to herein as the “contractor” or by name and all other parties to this document shall be referred to herein as the “contractee(s)” It is agreed and understood by all parties that upon signing this document it becomes a firm and binding contract. Furthermore, all parties agree to terms and conditions detailed herein and shall be complied to without deviation. Any changes or amendments must be submitted in writing no later than 5 days prior to pickup date and shall be at the sole discretion of TRU Limousine, LLC based on availibility. A thirty-five-percent (35%) NON REFUNDABLE deposit shall be due and payable upon signing this contract. Subsequent payments and deposits shall be deemed non-refundable. Final payment is due and payable in cash or certified funds at the date and time of the first scheduled pickup. Final payments made by credit card can be done at our office or in person only, no later than two days before the scheduled pickup. Credit card payments will not be taken over the phone. Payments at our office by credit card will be accepted by Visa, MasterCard, Discover and American Express. All credit cards, except debit cards will be subjected to a 4% bank service charge fee. Overtime payments are Cash Only! Payments made online are subject to a 4.0% handling fee.

All overtime shall be paid in cash only and is due at occurrence. Payments will be made to the driver before arriving at the reception, not after you have arrived. Overtime is charged by the half hour and commences 14 minutes after the scheduled time. This is a grace period and not free time. It shall be understood that 15 minutes overtime will be charged one half hour and that 31 minutes overtime will be charged one full hour. Cancellation: It shall be understood that cancellation of this contract no later than 30 calendar days of the scheduled date shall be acceptable with all payments and deposits being forfeited. Any cancellation of this contract later than 30 days , the contractee agrees to pay the full balance of this contract. Any cancellation of any part of this contract shall deem the entire contract cancelled.

The contractee accepts responsibility for any and all damages, thefts or destruction of both the interior and exterior of the vehicle(s) caused by themselves or parties that he/she allows into the contracted vehicle. Contractee agrees to pay a charge of $15.00 per missing or broken glasses, a sanitation fee of $250.00 in the event of vomit, fluid spill or severely dirty interior left by parties they allow into the contracted vehicle. Severely dirty shall be known as above and beyond the normal use. Situations whereas food and garbage has been strewn throughout the contracted vehicle shall be deemed a sanitation event and contractee will be charged for those conditions. Contractee agrees that no smoking, drug use or underage persons shall be allowed into a contracted vehicle when alcohol is present.

TRU Limousine, LLC agrees to provide you with a clean and safe vehicle. We do random drug screening and background checks of all our drivers. All drivers possess a CDL license with passenger endorsement and all have Federal and State commercial licenses. Drivers shall not be subjected to profanity, physical or verbal abuse by any contractee or passenger of the contracted vehicle. All vehicles are insured for 5,000,000.00 liability and in the case of buses, are inspected bi-annually by NJMVC Commercial Bus Inspection Unit. What we guarantee is basic service. You are guaranteed basic radio, heat and or Air Conditioning. Although our vehicles are loaded with many amenities, we can only guarantee the basic and fundamental options that are necessary for vehicle operation. It is your responsibility to inspect the vehicle upon arrival and to bring any deficiencies to the attention of the driver. Vehicles equipped with lavatories are for your convenience and shall be used for liquid waste only. If you or your party eliminates solid waste, you will have caused the foul smell and we cannot remedy this until after the vehicle returns to our office. We will provide you with a driver clad in tuxedo, red carpet service, bottle water and ice and complimentary champagne.

In the event of mechanical failure, TRU Limousine, LLC reserves the right to make a comparable substitution. In the event we have advance notice of a vehicle being taken out of service, we will contact the contractee and advise of available options. If we cannot come to an agreement on an acceptable substitution, we will allow you to cancel your contract and receive a full refund. If a vehicle becomes disabled enroute to your service, we will send a comparable substitution at no extra charge to you. It is agreed that no contractee shall cause any contracted vehicle to be overloaded past the passenger capacity of any contracted vehicle. It is further understood that all passengers shall discharge themselves from the vehicle orderly and shall check for personal items before departing the contracted vehicle. TRU Limousine, LLC shall not be responsible for any items left in a contracted vehicle. It is your responsibility to check the vehicle for personal items. It is agreed and understood that TRU Limousine, LLC shall not be held liable or responsible for delays in traffic, road blocks, alternate route delays as a result of the contractee or another passenger of that contracted vehicle mis-directing the driver and causing route delays. Delays for inclement weather shall also be the responsibility of the contractee. In the event of a State of Emergency issued by the Governor, we will allow you to reschedule your event within 30 days of the original date. Monies will not be transferrable or refunded.

Contractee agrees that all claims and or complaints must be submitted in writing to TRU Limousine, LLC no later than 14 days after scheduled event. Moreover, should it be deemed necessary for TRU Limousine, LLC to enlist attorneys or collection agencies to assist in collection of monies due for non payment of services or a breach of this contract, it shall be at the expense of the contractee. Failure to comply with any or all terms and conditions of this contract may result in termination of your ride, forfeiture of all payments and deposits The contractee acknowledges that upon, reading and understanding the terms and conditions of this contract, hereby agrees by signing and has obtained an original copy of this contract.

We Strive to Exceed Your Expectations..

Contact Us: (908) 523-1700



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TRU Limousine

Our Clients are Paramount!

TRU Limousine
41 West Edgar Road
Linden, NJ 07036 (Union County)
Tel: (908) 523.1700


We Accept All Major Credit Cards TERMS & CONDITIONS
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