IT IS AGREED AND UNDERSTOOD that TRU Limousine, LLC shall be referred to herein as the “contractor” or by name and all other parties to this document shall be referred to herein as the “contractee(s)” It is agreed and understood by all parties that upon signing this document it becomes a firm and binding contract. Furthermore, all parties agree to terms and conditions detailed herein and shall be complied to without deviation. Any changes or amendments must be submitted in writing no later than 5 days prior to pick up date and shall be at the sole discretion of TRU Limousine, LLC based on availability. A thirty-five-percent (35%) NON REFUNDABLE and NON Transferable Deposit is due upon signing of this contract. Any subsequent deposits are Non Refundable. Transportation is limited to 3 pick-ups and 3 drop-offs.
A $40.00 + 20% gratuity will be charged for each additional pick-up and drop-off. Final payment is due and payable in cash or certified funds no later than 14 days prior to event date. Final payments made by credit card must be done at our office or in the case of a personal check, 21 days prior to event. Credit card payments will not be taken over the phone. Payments at our office by credit card will be accepted by credit or debit cards. All credit cards, except debit cards will be subjected to a 4% bank service charge fee. Overtime payments are Cash Only! Payments made online are subject to a 4.0% handling fee. Final Payments will be made to the office NO LATER than 14 days prior to your Prom.
Overtime is charged by the full hour and commences 5 minutes after the scheduled time. It shall be understood that 6 minutes overtime will be charged one full hour. It is further understood that your pickup location and drop off location must be the same unless otherwise specified in this contract. Cancellation: It shall be understood that cancellation of this contract no later than 30 calendar days of the scheduled date shall be acceptable with all payments and deposits being forfeited. Any cancellation of this contract later than 30 days, the contractee agrees to pay full balance of this contract. Any cancellation of any part of this contract shall void the entire contract.
The contractee accepts responsibility for any and all damages, thefts or destruction of both the interior and exterior of the vehicle(s)caused by themselves or parties that he/she allows into the contracted vehicle. Contractee agrees to pay a charge of $15.00 per missing or broken glass, a sanitation fee of $250.00 in the event of vomit, fluid spill or severely dirty interior left by parties they allow into the contracted vehicle. Severely dirty shall be known as above and beyond the normal use. Situations whereas food and garbage have been discarded throughout the contracted vehicle shall be deemed a sanitation event and contractee will be charged for those conditions. Contractee agrees that no smoking, alcohol or drug use shall be allowed into a contracted vehicle. A violation of this condition will automatically terminate your ride and all payments will be forfeited. There are no exceptions to this rule.
Drivers shall not be subjected to profanity, physical or verbal abuse by any passenger of a contracted vehicle. What we guarantee is basic service. You are guaranteed basic radio, heat and or Air Conditioning. Although our vehicles are loaded with many amenities, we can only guarantee the basic and fundamental options that are necessary for vehicle operation. It is your responsibility to bring I-Pod cords, CD or DVD discs. Vehicles equipped with lavatories are for your convenience and shall be used for liquid waste only and If you or your party eliminates solid waste, you will have caused the foul smell and we cannot remedy this until after the vehicle returns to our office. We will provide you with bottled water, ice and complimentary sparkling cider only. You will not be allowed to bring your own beverages or snacks. Personal belongings such as overnight bags, purses, clutches, or any other carry on type of bags will not be allowed into the passenger compartment of any vehicle. All will be stored in a separate cargo area where only the driver has access. It is further agreed that TRU Limousine, LLC will allow police to search cargo areas for contraband upon request.
In the event of mechanical failure, TRU Limousine, LLC reserves the right to make a comparable substitution. In the event we have advance notice of a vehicle being taken out of service, we will contact you and advise of available options. If we cannot come to an agreement on an acceptable substitution, we will allow you to cancel your contract and receive a full refund. If a vehicle becomes disabled in route to your service, we will send a comparable substitution at no extra charge to you. It is agreed that no contractee shall cause any contracted vehicle to be overloaded past the passenger capacity of any contracted vehicle. It is further understood that all passengers shall discharge themselves from the vehicle orderly and shall check for personal items before departing the contracted vehicle. TRU Limousine, LLC shall not be responsible for any items left in a contracted vehicle. It is your responsibility to check the vehicle for personal items. It is agreed and understood that TRU Limousine, LLC shall not be held liable or responsible for delays in traffic, road blocks or alternate route delays.
Delays for inclement weather shall also be the responsibility of the contractee. In the event of a State of Emergency issued by the Governor, we will allow you to reschedule your event within 30 days of the original date. Monies will not be transferrable or refunded. Contractee agrees that all claims and or complaints must be submitted in writing to TRU Limousine, LLC no later than 14 days after scheduled event. Moreover, should it be deemed necessary for TRU Limousine, LLC to enlist attorneys or collection agencies to assist in collection of monies due for nonpayment of services or a breach of this contract, it shall be at the expense of the contractee. FAILURE TO COMPLY WITH ALL OF THE TERMS AND CONDITIONS OF THIS CONTRACT SHALL RESULT IN FORFEITURE OF PAYMENT AND AUTOMATIC TERMINATION OF YOUR RIDE. The contractee acknowledges that upon, reading and understanding the terms and conditions of this contract, hereby agrees by signing and has obtained an original copy of this contract.